I am constantly amazed at how so many of you extend yourself beyond the call of duty to serve our kids. The hours that are put in, sometimes outside of work, helping our kids achieve new heights is greatly appreciated. In addition, there are certain times of year when specific departments are asked to go above and beyond their normal work routine. Remember, there are the behind the scenes staff work very hard just to “make the trains run on time” that you never even think about. I thought I would share a couple of examples but then ask you to share a shout out to those you may want to acknowledge for their hard work; or someone who you may need a pat on the back during this stressful season.
Beth Upham, Volunteer Director, stopped me to tell me about the great job the Facilities team has been doing to support our kids. We are getting daily drop offs of gifts and toys that need to be delivered to our storage unit. This is in addition to all the other things that they have to do on a daily basis. Or there are outside groups, sometimes two a day, that want to come and do crafts or some type of volunteer work. Not only does this require the help of Facilities, but Environmental Services and Dietary have to do all of their normal work, but then are asked to do set up and break down for the special visitors!
For all of these special events Physicians, Nursing, CNA's, Therapists, Therapy Aides, Pharmacists, Pharmacy techs, and Respiratory teams have to reorganize the treatments and care of our patients around these activities. And then of course the huge amount of work done by Child Life and Recreation Departments organizing all of the gifts and toy requests and working with the Volunteer Department to make sure every one has what they want or need for the holiday. See everyone has their hand in this holiday madness, yet everything gets done. We all know how much efforts our parents, well mothers, put into make our own holidays such a special time and that special effort easily transfers to making sure our patients are able to make special holiday memories.
One of our Operators recently and reminded me of how important the work they do is and how busy they are directing people to the right location in the hospital to have their needs met. I often think about the folks in Billing who don’t get to see the kids on a regular basis and everyday is filled with either fighting with insurance companies or having angry parents call them about their bills.
All of this work we do is so important. We are very fortunate to work with excellent Doctor's Therapists, Nurses, Respiratory Therapists, Pharmacists, Social Workers and all who support them to make sure our kids have the best possible outcomes. And we see those results in our excellent quality scores and in the children's success as they continue to progress with their lives.
Having said all of this, I am reminded of my talk during orientation about Teamwork. No one person in this organization can be successful at CSH alone. It takes all of us working together to make sure the children we have the honor to care for get all that they need to reach their maximum potential.
So, is there someone that you would like to give a shout out to; or a story that you would like to share about the kindness of your colleagues?