Elevating the Patient Experience

This week, the Family Advisory Council is going to serve as our testers for the new patient portal. I will post about the patient portal on this blog when we are closer to “going live,” but I wanted to dedicate this post to the team that has been working on this effort.

Chuck Chianese (VP, Operations & Chief Performance Officer) has led the group which includes Darlene Carr (Applications Manager/NB), Pat DeMartino (Chief Information Officer), Janice Kelly (Director of Marketing/Mtnside), Haig Minassian (Systems Analyst/NB), Pat Newsome (Director of Patient Accounting/Fanwood), Jana Prokop (Sr. Strategic Improvement Systems Analyst/TR), Donna Provenzano (Director of Family Centered Care/NB), Carrie Snyder (Family Faculty [PD]/NB), and Linda Waddell (Family Faculty [PD]/Mtnside).

So much of what drove the content of this portal came directly from feedback from our families. We wanted a way to respond directly to their concerns and their struggles in regards to the interactions with our hospital. Items such as  making the bills more understandable, being able to print the evaluations rather than calling HIMS for copies, being able to cancel appointments online, and eventually being able to schedule themselves!

The tasks the families will be able to complete in the patient portal will save them time as well as our staff who have to trouble shoot these issues.

There may be bumps in the road as we roll this program out in its entirety, but I am so very proud of the partnership and teamwork that has gone into this effort.