Tuesday, February 16, 2016

Question & Answer with Amy

How many of you opened this blog post and thought I was going to talk about the Q&A document on the Intranet? Nope! Today is something a little more fun. I was asked to fill out a Q&A for a  board that I sit on and thought it would be fun to share my answers with you.
  1. Something most people don’t know about me  My holiday cards have to be the first one you receive in the mail.  Yes, even the Friday after Thanksgiving. 
  2. Idea of happiness – Having everything crossed off my to-do list at the end of the day.
  3. Biggest weakness – I over commit.
  4. Enjoy the most – Working!
  5. Heroes – My parents.
  6. Natural gift would you like poses – I wish I could sing.
  7. Pet peeve – Being disrespectful to others, regardless of title.
  8. What historical figure do I identify with or admire? Winston Churchill.
  9. What is my motto? It’s all good.
  10. Favorite way to spend time – With family and friends.
  11. Treasured possession – A big fancy ring I bought right after a friend of mine passed away.
  12. Greatest extravagance or indulgence – Shoes!
  13. Quality most important in a friend – Loyalty.
  14. Favorite way to relax – Running.
  15. I’d never – Sky dive.
  16. Traits I value in a colleague – Someone who will be candid with me.
  17. My greatest achievement – Even when people don’t necessarily like me, they still respect me.
  18. Something I’d still like to do – Be able to sleep through the night!
  19. Three words that describe my leadership style – Direct, passionate, no excuses. (Ok, technically that’s 2 words and a phrase).
  20. Who has been the greatest influence on me? – New Jersey Gov. James Florio
  21. My ideal day – Go for a long run, and then sit by the pool with umbrella drinks and a good book.
  22. Favorite childhood memory – Being in Maine with my parents.
  23. Biggest fear – Fire.

So, there you go! Who doesn’t love a good list?  I’d love for some of you to share your own answers in the comments below. 

Thursday, February 11, 2016

RWJ/Barnabas – Update

We haven’t talked about the RWJ/Barnabas merger since early in December, and I know many of you have been wondering why we haven’t shared anything else.  In short – we do not have any new news to share.  But as we all know, it’s important to keep the lines of communication open even if there isn’t any breaking news.  But we have had some rumors.  

I’ve said it once and I’ll say it again – I’d rather deal with rumors head on than to ignore them and let more speculation stew. If you missed our last post, click here to see some of your questions answered. Thank you to everyone who posted well wishes to both Warren and me in our upcoming new roles. 

Question: When is this going to happen?
The timing is dependent on when the Attorney General of New Jersey approves the merger. We don’t know the exact answer to this one yet, but expect it to happen sometime in the Spring. All three health systems and our board continue to meet and discuss strategic leadership changes and once things are finalized we’ll of course share with everyone. 

As you can see there’s really not much to report yet! These things take time, and the last thing we want to do is share something that isn’t final, or approved, and risk the chance of having to tell you it’s changed!

I’ve told you once, twice, and I’ll tell you every day until I leave – you are in great hands with Warren as your new president & CEO. We have worked together for many years. And I know that he will continue to lead our employees, our patients, and our families to make even greater strides and lead to even more success. 

Ok, I know you have more questions but haven’t shared them yet. So, what else do you want to know?

Tuesday, February 2, 2016

A new year, a new group of honorees!

So, January flew by faster than I could imagine. But that just got us one step closer to recognizing our next five (5) Employees of the Quarter

Our Q1 honorees for 2016 are:
  • Kaylee McGuire — Community Recreation Program Coordinator, Mountainside
  • Carol Sherry — Ambulatory Care RN, Mountainside
  • Luciana Mendes-McGuire — Family Faculty, New Brunswick
  • Marilyn Zuniga — Assoc. Coordinator for Autism, Fanwood
  • Shavane Thompson — Team Lead-PAS IV&A, Mountainside


We could tell you how great they are ourselves, but let’s let their nominator share why they nominated them:



Kaylee McGuire
“Kaylee oversees our community recreation programs. These programs include Friday Night Fever, summer day and overnight camps, Adapted Aquatics, and Martial Arts. She has been expanding programs over the past 3 years to increase our patients served to a total of 491 children. She works countless days and hours to ensure safe and fun programs for this population who have few community resources to turn to. She continues to be innovative in her planning and organization of our programs to help their growth, satisfaction, and overall participants served. She is a true team player. Kaylee often assists with inpatient and LTC coverage needs. She also serves as President of NJ/EPA TRA and as the Pediatric Treatment Network leader for ATRA. This year, Kaylee has presented at conferences/webinars a total of 10 times, not including multiple inservices to staff throughout the organization.”


Carol Sherry
“I have no words to describe how much Carol Sherry contributes to the lives of our patients and the people with whom she works. Carol is the glue that holds Mountainside ACC together. If she can be helpful in any way, Carol is always right there. She has been here for so many years and I have never seen her dedication waver, not even for a moment. Going above and beyond is Carols norm, but that should never be taken for granted. I believe Carol deserves this honor, for sure. I'd nominate her for Employee of the Decade if I could.”

Luciana Mendes-McGuire
“Luciana goes above and beyond every day in her work as Family Faculty. She is a role model for our Service Excellence Standards. She goes out of her way to ensure that our families’ needs are met no matter what the circumstance—from bringing them food, to helping them get clothing, transportation and so much more!! She partners with staff in all that she does to help make our families experiences the best that it can be (e.g. supports staff and families in family meetings, coordinates welcome bags for families, oversees the Family Resource room, partners with Brain Injury Alliance for resources etc..). Every Thanksgiving Luciana and her family cook and serve a holiday dinner for our inpatient families and staff as a way to give back to the hospital for the wonderful care that they have received.”

Marilyn Zuniga
“Marilyn exemplifies compassion for all families, especially those from underserved communities. For example, children from Spanish-speaking families who she screened in the community Kohl's clinics actually have a higher rate of follow through with recommendations versus English-speaking families, which is very unusual. This is because she makes sure that these families understand what is going on and how to link to services. Families often contact her long after their screening to keep in touch and ask further questions to make sure their kids are getting needed services. She also exemplifies Excellence in her work as Study Coordinator for one of our autism grants. This grant requires constant attention to detail, networking with community providers and providing support to clinical staff. Some of the community agencies can be quite challenging but Marilyn never gives up as she tries to find ways to meet everyone's needs. Marilyn is endlessly patient in soothing frustrated families and staff. I have seen so much growth in Marilyn as her confidence and advocacy has grown. This is shown by her involvement with the International Meeting for Autism Research where she has been worked with the cultural diversity committee.”

Shavane Thompson
When I think of integrity and excellence I think of Shavane. Shavane is someone that I can trust and this value is shown through her everyday interactions with her co-workers, customers, clinicians, and to all in which she interacts with. Shavane is has that "get it right" personality. She works to perfection, and will not stop until her work is presentable and includes what is expected and beyond. She continues to go above and beyond what is expected to get the job done; even if it requires her to stay late. Shavane has volunteered in different fundraiser events at Children’s and serves as a member of the Family Advisory Counsel. Shavane has sat on the Board of Career Vision Ambassadors and was the President of the Alumni Association at her college. She has run multiple church groups in her spare time. Shavane also sat on the Board of the Rotary Club.”

Congratulations to all five of you for being recognized for your hard work and dedication to our patients, families, and each other. You will each be rewarded with a $50 gift card and an item of your choice from our Give a WOW! gift shop, as well as be considered for our Employee of the Year.

If you have a colleague that you feel should be rewarded for going above and beyond both at Children’s Specialized Hospital and in their community, please submit an Employee of the Quarter nomination in Give a WOW! Questions on how to do this? Please contact Megan Muller at x7135 or memuller@childrens-specialized.org.


Comment below to leave a congratulations message for each of our Employees of the Quarter. 

Tuesday, January 26, 2016

You decide what the future looks like

I’m sure by now most of you know that I started my professional career working in Washington, DC and for the State of New Jersey. I was responsible for policies, and since my job was heavily impacted by politics it was important for me to learn the ropes.

So, with that said, watching this Presidential campaign has been both fascinating and frightening to me. Even more so, I believe it has parallels to the transformation in health care.

Let me explain…

Forget whether you affiliate yourself with the Democrat or Republican Party. It is very clear that most people paying attention to the debates and the campaigns for our next President are angry.

Why do I say this?

On both sides of the aisle, many of the policies that the candidates promise and put forward are impractical and can not be accomplished.

No, we aren't going to pay for everyone's college education — unless we raise taxes to equal 50% of what people earn. No, Mexico is not going to pay for a wall to stop immigrants from coming into our country. The Affordable Care Act may be modified; 10 million Americans including 1 million children now have insurance and it will not be repealed.

When I watch these debates and the political commercials I can’t help but wonder, “Why are candidates saying these things and why do people believing in them?”

Rapid changes in our economy and advancements in technology make it difficult for us to protect the “American Dream.” We can’t all be Mark Zuckerberg, creating Facebooks and making more money than we know what to do with. The truth is the state of our country is a harsh reality.

It’s not all bad and scary. I’ll be the first to tell you that some major improvements have been made in the last few years. The economy has turned around and unemployment is down to 5%. These are great! But, people are not better off now than they were in 2007 when it comes to their income.

We are all uncertain about our safety and our future employment. Our parents now know that we will not have the same opportunities as them in regards to financial security and independence. This can cause huge unrest and disillusionment.

So what is the answer?


The answer is that we hold the answer within our own world. It is up to us to continue to do our best to find hope and joy in our daily life.

Knowing that change is coming doesn't make it any easier to accept the change. We need to do for each other what we do for our families — find the joy and refrain from getting too far ahead of ourselves.

We need to come together as a community where all people find the chance to succeed, where teamwork is encouraged and excellence follows.

What are your thoughts about this topic? Are you feeling the pressure and struggle? What are the ways you are coping?

Tuesday, January 19, 2016

Technology: Is it hurting or helping?

One of the many things that I have always appreciated about the employees at Children's Specialized Hospital is how many of you who show no hesitation to ask questions and allow me the opportunity to give you a different view on shared topic I’ve talked about.

This blog post is a result of the last State of the State. I know some of you showed concern that all of this new technology was going to "hurt" what we know as Children's Specialized; that it would in some way change our ability to stay close to the families.

First, let me begin by saying that when I started working here we had only five (5) locations. Today, we have 13 locations.

In each of our locations, families tell me that they feel connected to our staff. They are struck by how each of you takes them into your lives, and in turn you become part of their families. 

Let me tell you, that doesn't happen by accident. It happens because we live our values and we love what we do. You have set Service Excellence Standards that we all work hard tolive up to.

We have dramatically changed our hiring practices so we hire not only based upon your skills, but based on who you are and what kind of heart you have. These are purposeful, deliberate strategies that we set out. Yes, we always can do better to ensure we are all rowing in the same direction, but we have made significant strides.

Secondly, there are things we may not see every day, things that we shouldn’t necessarily be proud of that are an unfortunate reality that many of our families go through. For example, we have 5,000 calls coming into scheduling. No matter how many people we hire to answer the phones, there are no more appointments to give them. Our wait for physician services went up last year and we have wait lists for EVERY ONE of our services.

We continue to make great strides by using technology in registrations – reducing upwards of 5,000 hours of face-to-face time that parents have to wait to be registered by a person – creating a patient portal so families have access to their records, pharmacy refills digitally, and scheduling online in 2016.

But, we are still using modes of treatment that require families to come to us. Families have said that there are times in their lives that if they could do FaceTime or video treatment it would help them. If we had a 24-hour billing department that would allow people to chat online to understand their bill, like I can do with my cable company, that to would be easier for them.

We will hold to our values and continue the good things that we do have at Children’s Specialized. But we also have opportunities to better meet the needs of our families by the use of technology and pursuit of new ways to help their children meet their maximum potential that we must never stop striving for.


Disagree? Or did I miss your concerns? Let me know in the comments below.

Wednesday, January 13, 2016

And tonight’s Power Ball numbers are…..

Remember when I told you about having certain people who youcan really rely on? Well, today’s post was inspired by Theresa Defosse! She reached out to me to share what she would do with the money if she won the huge Powerball jackpot.

As of yesterday, the jackpot was up to $1.5 billion. BILLION! You could buy a few private islands and still have enough left over to get each Children’s Specialized Hospital employee a new car.

Theresa – who has a heart of gold – shared that she would use the money to help others and to change the world in a positive way.

“Personally, I would focus on accessible housing. I would start by building a community for kids and families who can’t go home after hospitalization. Then, I would try to expand the vision and promote accessible housing communities. I would want more medical group homes, so kids like Poppy could live with a family.”

So, it got me to thinking. What would I do if I won the Powerball jackpot (or even a portion of it). 


I just have to say that part of me feels like I’ve already won the lottery with the big Alabama win on Monday. Roll tide!!!!

I was on a golf course once with some colleagues. Instead of paying attention to the game, I started a conversation about what we would do if we won the lottery.

The woman I was playing with said she would set aside money for her nieces and nephews to pay for college.

I had just finished chairing the Capitol campaign for my church and said that I would pay off the mortgage so that it wouldn’t be such a burden for us. I would also pay off my Children’s Specialized Hospital pledge.

The woman’s husband was also playing with us and he said, “What is wrong with you two?! You are supposed to buy a jet and spend the money crazily so you end up bankrupt! You will never ‘win’ with those kinds of ‘wants’!”

Well, I still play occasionally hoping to pay off the church mortgage and my Children’s Specialized pledge, but it was still one of the funniest conversations I have ever had.

Now I want to know, what would YOU do with the money if you won? And if you’re playing tonight, “may the odds forever be in your favor.”

Tuesday, January 12, 2016

When life hands you lemons…

So you may recall from previous blog posts that my Dad and I have a daily exercise date at 4:30 a.m. We meet five days a week and I get my running fix in.

Running helps me clear my head and makes everything better for me. It’s very therapeutic.

Between Christmas and New Year's I got a rude awakening. Literally! I was awoken in the middle of the night by what I can only describe as a feeling like if someone was sticking pins in a voodoo doll's hip. A voodoo doll that was supposed to be me!

Literally out of a dead sleep my hip locked up and I screamed out loud.

After four days of dragging my leg behind me in pain while I walked and relying on a combination of Icy Hot, massages, Advil, and a healthy dose of self-pity, I emailed Pattie Foley (VP, Outpatient Services) for a consult.
 
It turns out that I have something called Iliotibial Band Syndrome (or ITBs). While it has a long, fancy name it just means I strained the muscle between my hip and knee. 

And guess what the fix is? Rest and stretching. It has now been over a week of trying to fix this and I have to say that I have been miserable. Actually, that is an understatement.

You know I am addicted to my FitBit, so reaching my daily goal is basically out of the question. Plus, my running has been completely sidelined, eliminating all opportunities for me to clear my head!

Are you enjoying my pity party yet?

This whole inconvenience has forced me to try other ways to heal, such as deep cleansing breaths. But, it has also been a stark reminder of just how hard it is for our kids and their parents who are recovering from what they are dealing with.

Yes, there are signs of life and healing, but I have to keep reminding myself that it is a process and no amount of gnashing of teeth or rushing will replace the hard work and time. Patience is key.


I’m curious – do you have a story similar to mine where you had to work through something challenging that tested your patience? Or do you have advice for me – besides put my big girl pants on and stop whining – to help me through my challenge?